• info@maisondeluxe.com.au
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Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Out of Stock Items

If an item is out of stock in our warehouse, dispatch may take up to 12 weeks however we do aim to have your items delivered to you as fast as possible.

Furniture Availability

Once payment has been received in full, items in stock will usually be delivered within:

1.   2 weeks to Sydney and Melbourne Metropolitan Areas ;

2.   Approx. 3 weeks to all other areas dependant on your region - please contact us for delivery timeframes for your area.

To ascertain if an item is in stock or if you have any questions at all regarding delivery timeframes, please do not hesitate to contact us:

1.   Phone - 02 8068 2176

2.   E-mail us at info@maisondeluxe.com.au (we will do our best to contact you within 24-hours during business hours); 

All furniture purchases are in accordance with our terms and conditions.
 
Refund Policy (Furniture or Mirrors or Wallpaper Items)

Once a furniture, mirrors or wallpaper/mural order has been paid for, we apologise that refunds cannot be provided.

 

Images & Fabric, Timber and Wallpaper Dye Lots

Every effort has been made to display products as accurately as possible on this website. As the actual colours you see will depend on your monitor's resolution, Maison-de-luxe cannot guarantee that your monitor's display of any colour will be accurate. For this reason we suggest you visit our showroom or a fabric, timber or wallpaper sample is requested from us to ensure the accuracy of colour. Please note also that with fabrics, timbers and wallpapers, dye lots can vary between shipments. It is the buyer's responsiblilty to confirm the actual colour of an item prior to ordering as refunds will not be provided as a result of any perceived variance between an image and the actual item.

 

Delivery Information

Maison-de-Luxe's personalised service ensures that your furniture purchase arrives at your door as economically as possible and in the hands of specialists. Upon receiving your order, we will be in contact with an expected delivery date into our warehouse and will commence delivery arrangements in consultation with you. Please expect a delivery time once the item is received into our warehouse of up to 2 weeks (longer for outer country areas or in peak periods) depending on where you are and the direction our drivers are heading.

As our drivers are specialists, we would ask for your patience if delivery takes an extra week or two - you can be assured of your purchase being delivered in trusted hands. Please note that standard furniture delivery has 1 man on the truck, therefore he will require help to lift the item off at point of delivery. If no-one is able to assist an additional fee may apply to cover a further resource. If there will be no-one at home to receive the items on scheduled delivery date, be sure to contact us as a redelivery fee may apply.

Delivery quoted is for the item to be delivered inside the front door for properties with easy access. If you require the item to be transported to the room of your choice or you have difficult access, please contact us for a quotation and we will be pleased to assist.

At all times we do our best to work around your time frame. Your satisfaction is our highest priority, so please do not hesitate to contact us if you have any questions about your delivery or furniture availability. 

 

Insurance

Maison-de-Luxe is pleased to coordinate furniture delivery on your behalf. However we highly recommend you take out transit insurance, because although we take all due care with your valuable items, we cannot be held responsible for loss or damage that occurs during transport.

IMPORTANT! If you do choose transit insurance, you must thoroughly check your delivery for damage caused in transit before signing for it, otherwise if the item is signed for and transit damage is evident, insurance is voided. Maison-de-Luxe is not liable for any damage or discrepancies after the package has been accepted on delivery. Notification of faulty or damaged goods must be advised immediately upon receipt of item by phone  02 8068 2176 or email us at info@maisondeluxe.com.au

 

Damaged Goods Or Faulty Goods

We check all items before shipping but if you should receive an item that is faulty or damaged, we will offer a full refund or replacement item.

Please contact us within 7 days to discuss.

We reserve the right to request that faulty items be returned for inspection before issuing a refund.

Return shipping is at the buyer's expense.

Please ship in protective packaging as goods damaged in return shipping will not be refunded.

Once we have confirmed the fault, we will refund both the cost of the item and the shipping costs or provide a replacement item. 

Any item that is returned used or has been damaged after receipt by the customer will not be accepted for refund.

After receipt of the item, storage and return shipping is the responsibility of the buyer.

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